Plans & Pricing

LostChurn offers five plans designed to scale with your business. Every plan starts with a 14-day free trial so you can see real recovery results before committing. Performance pricing is also available — pay $0 upfront and only pay when we recover revenue for you.

Plan Comparison

Plan Limits

Pricing Models

LostChurn offers two pricing models on paid plans. You choose your model when you upgrade and can switch between them once per billing cycle.

Fixed Rate

Pay a flat monthly fee regardless of how much revenue LostChurn recovers. Save 20% with annual billing. This model is best for businesses with predictable payment failure volumes and high average transaction values.

Performance Pricing

Pay a small base fee plus a percentage of the revenue LostChurn successfully recovers. This model is best for businesses that want to minimize upfront costs and align LostChurn's incentives with their own. With performance pricing, you can start at $0 and only pay when we recover money for you.

Which Model Should I Choose?

14-Day Free Trial

All plans include a 14-day free trial with full access to all features at that tier. During the trial:

• No credit card required on the Engine tier
• All recovery attempts, campaigns, and analytics are fully functional
• Recovered revenue during the trial is yours to keep -- no recovery fees are charged
• You can upgrade, downgrade, or cancel at any time

At the end of the trial, you can choose to subscribe or your account automatically downgrades. No data is lost during the transition -- recovery history and analytics are preserved according to your plan's retention limits.

Trial Terms

To ensure fair use and prevent abuse, the following trial terms apply:

• Each business receives one 14-day free trial per tier
• Stripe account fingerprinting is used to prevent re-trials with the same payment infrastructure
• Active recovery stops when the trial expires -- in-flight retries complete but no new recovery attempts are initiated
• Upgrading to a paid plan during the trial applies any remaining trial days as a credit
• Performance pricing alternative: If you prefer to skip the trial entirely, choose performance pricing to start at $0 with no time limit -- you only pay when LostChurn recovers revenue for you

Engine

The Engine plan is designed for businesses with up to $50K MRR that need reliable failed payment recovery. It includes:

• 1,000 failed payments per month
• 8 smart retry attempts per payment
• 210+ decline code classifications
• Template emails + SMS dunning
• Webhooks for event notifications
• Read-only API access
• Recovery rate dashboard
• 5 campaigns
• 3 team members
• Email support

Engine is a great starting point to see how LostChurn classifies your decline codes and recovers failed payments with smart retry logic.

Recovery

The Recovery plan is for growing businesses with $50K-$500K MRR that need advanced AI-powered recovery. It includes everything in Engine, plus:

• 10,000 failed payments per month
• 12 retry attempts per payment
• AI/LLM-personalized email content
• AI predictive scoring
• A/B testing for recovery campaigns
• Send-time optimization
• ROI attribution analytics
• Custom email domains
• Cancel flow builder
• Cohort analysis
• CRM sync (HubSpot, Salesforce, Zapier)
• Full API access
• Unlimited campaigns
• 10 team members
• Priority support (under 4hr response)

Command

The Command plan is for established businesses with $500K-$2M MRR that need multi-PSP support and white-label capabilities. It includes everything in Recovery, plus:

• 50,000 failed payments per month
• Unlimited retry attempts
• Multi-PSP cascade routing
• Gateway optimization
• White-label recovery portal
• Custom domain portal
• Industry benchmarking
• Voice outreach channel
• All 13 supported PSP integrations
• 99.9% SLA
• 25 team members

Command Pro

The Command Pro plan is for high-volume businesses with $2M-$5M MRR that need dedicated support and maximum recovery performance. It includes everything in Command, plus:

• 100,000 failed payments per month
• Dedicated recovery specialist assigned to your account
• Quarterly business review with recovery optimization recommendations
• Custom SLA 99.9%+ with guaranteed response times
• SAML SSO
• 50 team members
• All channels including voice outreach

Enterprise

The Enterprise plan is for businesses processing $5M+ MRR that need custom terms, dedicated support, and advanced compliance features. Enterprise includes everything in Command Pro, plus:

• Unlimited failed payments, retries, and team members
• WhatsApp dunning channel
• Custom ML models
• Dedicated customer success manager
• Custom SLA and DPA
• Custom security review
• Volume discounts on performance pricing

Contact sales@lostchurn.com or visit lostchurn.com/enterprise to discuss your requirements.

Upgrading Your Plan

You can upgrade your plan at any time from the dashboard. The prorated difference is applied to your current billing cycle so you only pay for the remaining days at the higher tier.

How to Upgrade

1. Navigate to Settings > Billing > Plan
2. Click Change Plan
3. Select the tier you want to upgrade to
4. A Stripe Checkout session opens with the prorated amount
5. Complete payment to activate the new plan immediately

After upgrading, your new plan limits take effect immediately. The edge cache is invalidated so all in-flight webhooks see the updated limits within seconds.

Downgrading

You can also downgrade to a lower tier. The downgrade takes effect at the end of your current billing cycle. During the remainder of the cycle, you retain access to all features of your current plan. If your current usage exceeds the lower tier's limits at the time of transition, existing in-progress recoveries continue but new failed payments are queued until usage falls within the new limits.

Next Steps

• Usage Limits -- understand what counts toward your plan limits
• Managing Your Subscription -- upgrade, downgrade, and billing management